FAQ & AGB

How can i place a order?

You can ​order directly here on my site via the tab "SHOP" 

In addition, requests and orders can directly placed via email or  at the "contact" tab.

As well as at my other sales platforms:

Dawanda
Etsy.com

Or via Facebook message:
Ätherwerk@Facebook

However, I sell mostly " made to order"  items or work at your individual request.  That is why i don´t have always much items in "stock".

 

Therefore, please do not hesitate to send me an inquiry if you see something on my page which is not listed in my shop.

Payment & Shipping

Payments can be done by:

 

Payment will be made in advance by bank transfer, paypal or cash on pickup and should be done within 7 days after confirmation of purchase. If payment is not made ​​within this period, and despite several attempts, no contact with the buyer to be possible, I reserve the right to cancel the order immediately. -For custom made stuff: After payment, it can take from 3 days to 4 weeks until delivery of the goods. Depending on the type and complexity of the matter to be drawn up. This will be discussed individually with the seller at a request.

Shipping Policy:

 

I ship worldwide but please ask for shipping costs for your country if it´s out of the EU. Most of my shipping costs are for parcels with insurance. Cheaper shipping fees are possible if you take the shipping risk with delivery as letter or parcel without insurance. - Parcels, unless otherwise indicated in the item description, sent with Hermes or DHL. - All prices are quoted as a euro final price plus shipping and handling. The respective shipping costs of the individual article can be found in the item description. The shipping and handling costs incurred by the customer. - Please take care in your own interest to the CORRECT SHIPPING ADDRESS! - For Customers out of Germany,and Worldwide Shipping: Due to the high shipping costs for world wide delivery: When returning an item which hasn´t a failure or the wrong item was send by us: So if the item was ordered for "just taking a look at it, or because the customer didn´t read the description exactly and ordered the wrong item: I will refund the full item price but not the shipping costs. A full refund, inclusive shipping costs is only possible if there was a failure on our side ( wrong item send, wrong description, item has a defect and so on).
 

 

COPYRIGHT
All designs, articles, photos, graphics and text are subject to copyright protection. The rights belong exclusively, unless otherwise specified, with me as the site owner.

The customer is not authorized to make use of my intellectual property rights, including the implementation of changes mentioned in this article  such: Production, reproduction, resales, reworking, copies, any changes and reproductions for commercial purposes.

Cancellation & Return Policy & Shop AGB

 

You may cancel your contract within 14 days without giving reasons in writing (eg letter, fax, email) or - if the goods before the deadline - by returning the goods. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Abs . 1 and 2 draft Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.

 

The revocation must be sent to: Name:

 

Lars Patzek, Helmholtzstr. 7, 12459 Berlin, E-Mail: aetherwerk.leatherworks@gmail.com, Telefon: 017696990921 

 

All items are described in good faith and / or in graphic form. Ask any questions before you buy via e-mail or phone to prevent returns. Consequences In case of an effective withdrawal, the mutually received benefits and any benefits (eg interest) surrendered. Can you give us the performance received whole or in part, or to return only in deteriorated condition, you must pay us compensation for the value loss. With the release of things this does not apply if the deterioration of the matter only on the test - as they would in a retail store - is due. For a determination by the proper use of the item, you must not have value.

 

For customers within Germany: Transportable items are to be returned at our risk. You have to bear the cost of return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually have provided partial payment. Otherwise the return is free for you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception. Freight collect returns will not be accepted.

 

EXCEPTIONS of Withdrawal:

Exception Nr.1 For Customers out of Germany,and Worldwide Shipping: Due to the high shipping costs for world wide delivery: When returning an item which hasn´t a failure or the wrong item was send by us: So if the item was ordered for "just taking a look at it, or because the customer didn´t read the description exactly and ordered the wrong item: I will refund the full item price but not the shipping costs. A full refund inclusive shipping costs is only possible if there was failure on our side ( wrong item send, wrong description, item has a defect and so on).

 

Exception Nr.2: For goods that are produced according to customer specifications, applicable accordance with § 312 BGB Abs.4 this right.

DEAR CUSTOMER, please note when CUSTOM: To the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which by their nature are not suitable for return or spoil quickly or - The right of withdrawal according to § 312 para 4 BGB do not accept whose expiration date has passed.

 

That means in this case: The goods may neither DAMAGED nor WORN yet USED or have been WASHED WITH ORIGINAL LABEL and must be returned. Sale items are also excluded from return. It can be found in the respective item description whether the delivered products are an exception from the Revocation. The product description and must contain a notice by the seller. In case of dispute, it is for the seller to prove that its product has been produced according to customer specifications or clearly tailored to the personal needs of the customers. End of withdrawal

 

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CONTRACT: The Purchase Contracts are made by accepting the order. Acceptance of an order made verbally, in writing or through execution of delivery. The contract for the available languages ​​are English and German. The provisions of German law (BGB) PRIVACY: Data will only be stored for the purpose of order processing (billing & shipping) and not disclosed to third parties. Is excluded from the disclosure of the name and address information to the sender.

 

COST CONTRACT AGREEMENT: Make use of your right to cancel, you have to bear the cost of return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are of a higher price of the goods at the time have revocation yet the return or a contractually agreed partial service. Otherwise the return is free for you. Customer information on the storage of the treaty text: The underlying for the conclusion of the contract terms and conditions are for the customer at any time. The purchase contract will be after the conclusion of my stored electronically and the customer will be made available on request at any time. The customer will receive a confirmation of purchase after the contract by e-mail containing the text of the contract, the name and price of the goods ordered, the information on purchase and shipping and Conditions. Using the print function of the browser, the product can be printed on-site customers. Since I have no influence on the duration of storage of the product site, it is pointed out that in accordance with § 8 clause. 2 Terms Clients are responsible for ordering the archive to authoritative articles on a site independent of item storage medium.

 

CUSTOMER INFORMATION CORRECTION NOTICE. Errors can be corrected until you have clicked on the confirmation button. Then your statement is authentic. All designs, products, images, graphics and text are subject to copyright protection. The rights lie exclusively with the seller. The customer is not entitled to make use of my intellectual property rights, including the implementation of changes under this Article applies, such as production, reproduction, resale, reworking, copies, reproductions and any changes to be carried out for commercial purposes.

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All Goods remain the property of Lars Patzek-Ätherwerk until paid for in full

 

Impressum:

 

Name: Lars Patzek, Anschrift: Helmholtzstr. 7, 12459 Berlin, E-Mail: aetherwerk.leatherworks(at)gmail.com, Telefon: 017696990921. 

 

Small business according to § 19 I UStG no mention of VAT